Privacy Policy

1. Overview

PACHEEZ ("we", "us", "our" or "PACHEEZ") is an Australian owned and operated business. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, online store or related services (collectively, the "Service").

PACHEEZ is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. We are committed to handling your personal information in accordance with those principles.

2. Types of information we collect

We collect personal information that is necessary for us to provide the Service and fulfil your orders. This may include your name, email address, postal address, telephone number, payment details (processed securely by our payment provider), and order history.

We may also collect non-personal or technical information, such as the pages you visit on our website, device and browser details, referring pages, and general usage data collected through cookies and analytics tools.

We do not intentionally collect personal information from children under 16 years of age. If you believe we have collected information from a child in breach of this policy, please contact us so we can remove it.

3. How we collect information

We collect information directly from you when you place an order, create an account, subscribe to our mailing list, contact us, or otherwise interact with the Service.

We may also collect information automatically through cookies, analytics and similar technologies when you visit our website. You can manage or disable cookies through your browser settings.

4. How we use your information

We use your personal information to: process and fulfil your orders; deliver Products to you; process payments; communicate with you about your orders and our Service; provide customer support; provide direct marketing (where you have consented or it is otherwise permitted by law); and comply with our legal obligations.

Where we use your information for direct marketing, we will provide a simple means for you to opt out, including in each marketing communication. You can opt out at any time by following the unsubscribe instructions in our emails or by contacting us.

5. Disclosure to third parties

We may disclose your personal information to service providers who assist us in operating the Service, such as payment processors, delivery carriers, email and analytics providers, and cloud hosting services. These parties are required to handle your information confidentially and only for the purposes we authorise.

We may also disclose information where required or authorised by law, or to protect the rights, property or safety of PACHEEZ, our customers or others.

We do not sell or trade your personal information to third parties for their own marketing purposes.

6. Overseas disclosure

We primarily store and process personal information within Australia. Where we disclose information to overseas service providers (for example, cloud or analytics platforms), we take reasonable steps to ensure those providers handle your information in accordance with the APPs, and we remain responsible for that information.

7. Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details in section 13.

We will respond to your request within a reasonable time. In limited circumstances, we may not be required to provide access, and if so we will explain the reasons for that decision.

8. Data quality and security

We take reasonable steps to ensure the personal information we collect is accurate, up to date and complete, and to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.

Payment details are processed by our third-party payment provider and are not stored on our systems. While we take reasonable steps to protect your information, no method of transmission or electronic storage is completely secure.

9. Anonymity and pseudonymity

Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym. However, we will generally need your name and contact details to process orders and provide the Service.

10. Cookies and analytics

We use cookies and analytics tools to understand how visitors use our website and to improve the Service. Cookies are small files stored on your device. You can disable cookies in your browser, although some features of the Service may not function correctly if you do.

11. Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer required, we will destroy or de-identify it where it is lawful and practicable to do so.

12. Complaints

If you believe we have not complied with the APPs or this Privacy Policy, you may make a complaint by contacting us using the details below. We will investigate and attempt to resolve your complaint in a timely manner.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC). Further information is available at www.oaic.gov.au.

13. Contact and changes to this policy

If you have any questions about this Privacy Policy or wish to make an access, correction or complaint request, please contact PACHEEZ using the details on our Contact page.

We may update this Privacy Policy from time to time. Updated versions take effect when published on the Service.